FAQ

Yes, in stock sample would be free just need shipping cost. Mixed samples are acceptable.

Our MOQ is 1,000pcs each item for normal return items,3,000pcs each item for slow return items,5,000pcs each item for mood ball items.

T/T,50% deposit before producing,50% balance before delivering.

Usually 5-7 working days for existing model samples,25 days for new model samples.
15-15 days for mass production after sample approved, according to your order quantity.

Experienced QC would handle with production and finished goods.
After-sale service department in charge after receiving goods.

Factory certification: ISO 9001.
Product certification: CE EN71/ RoHS/Reach for many projects, That's comply with US and EU regulations.

Over 30 years professional experience
More than 2000 OEM service orders handled successfully per year
Cooperation experience with many famous brands like ALPI, PRIME, MBW, SOFT and so on.

1)Buyer send us your request and logo information in AI or high resolution PDF format artwork. Please inform us the request logo size.
2)We will send you mock up before we make sample,(within 24 hour we will send you mock up after we get your artwork and detailed request)
3)we will make sample after you confirm the mock up and your down payment.(5-7 days)
4)We will start production after you confirm the sample.(15-45 days)

Standard procedures of Ordering are as below,
1) Customer to send the inquiry with brief/detailed requirements to PRO DAVID
2) PRO DAVID to provide the professional detailed quotation to customers
3) Customers to confirm the price, delivery time, artwork, payment terms and etc
4) PRO DAVID to send the Proforma invoice to customers for payment purpose
5) Customer to arrange the sample & printing mold cost or deposit to PRO DAVID
6) PRO DAVID to produce the pre-production sample as per customer's specific requirements
7) PRO DAVID to provide the photos of pre-production sample or send the real samples to customers for approval
8) Customers to confirm the pre-production samples and the official order
9) PRO DAVID to start the mass production after getting customer's approval for pre-production sample
10) PRO DAVID to send the clear images of mass production and mass production samples to customer for reference
11) Customers to conduct the QC inspection before goods delivery to forwarder's warehouse
12) Customer to arrange the balance to PRO DAVID if inspection result is within the AQL (Acceptable Quality Level)
13) PRO DAVID to arrange the goods delivery and book the shipping space with forwarder
14) Forwarder to arrange the Customs clearance in China and load to vessel

Yes, OEM and ODM are welcome. We have the fully capability to customize any design, shape and size as per customers' specific requirements, including opening the new mold.

Yes, we could provide our existed samples to customer for reference free of charge.

Yes, we could make customized logo printed as per customer's requirements. We have capability to use various different printing methods, including silk screen printing, pad printing, heat transfer printing, embroidery, laser, decal and etc. We could offer our printing solution and advice to our customer for consideration.

Before packaging and goods delivery, we will conduct the internal inspection for the products in accordance with the ANSI/ASQ Z1.4-2008. Inspection reports are available if customers need.